Shipping policy
Effective from: 9th August 2026
Shipping & Delivery
We hope every Brightland order arrives ready for its next adventure.
We've designed our shipping process to be as straightforward as possible. Whether you're shopping from the UK or the United States, you'll find everything you need to know below. If you have any questions before placing your order, we're always happy to help.
Shipping within the UK
We dispatch UK orders within 1–2 working days using Royal Mail Tracked 24.
UK Standard Delivery
Royal Mail Tracked 24
£3.65 per order
Free standard UK shipping on orders over £90.
Shipping to the United States
We currently ship directly from the United Kingdom using Royal Mail International Tracked.
US Standard Delivery
Royal Mail International Tracked
$20 per order
Orders are typically dispatched within 1–2 working days, with an estimated delivery time of 5–10 working days.
Order Processing
We aim to dispatch all orders within 1–2 working days.
Where possible, orders placed before 2:00pm (Monday–Friday) are dispatched the same day. Orders placed after 2:00pm, on weekends or UK bank holidays, will be processed on the next working day.
Tracking Your Order
Once your order has been dispatched, you'll receive a shipping confirmation email with a tracking link so you can follow your parcel's journey.
If you haven't received your shipping confirmation within two working days of placing your order, please get in touch and we'll be happy to help.
Delivery Address
Please check your delivery address carefully before completing your order.
Brightland cannot accept responsibility for delays or parcels lost as a result of incorrect or incomplete delivery information provided at checkout.
Customs, Duties & Taxes
All orders are shipped directly from the United Kingdom,
The price you pay at checkout includes the costs associated with importing your order into the United States.
Your parcel should arrive without any additional customs charges or import fees to pay on delivery.
Missed Deliveries
If a delivery cannot be completed because the delivery address provided is incorrect, or a parcel is not collected within the carrier's required timeframe, it may be returned to us.
If you would like your order to be resent, additional shipping charges may apply.
Delivery Times
While we do everything we can to ensure your order arrives within the estimated delivery timeframe, occasional delays may occur due to circumstances outside our control. These may include customs processing, adverse weather, courier delays or industrial action.
If your order is affected by an unexpected delay, we'll always do our best to help and keep you informed.
Packaging
Every Brightland order is packed with care using eco-conscious packaging wherever possible.
Depending on your order, your shoes may arrive in one of our reusable potato starch mailers or a recyclable cardboard box, chosen to help minimise unnecessary waste while ensuring your order arrives safely.
Questions?
If you have any questions about this policy or need any assistance, we'd love to hear from you.
If you're unsure about sizing, delivery or shipping to the United States, please get in touch before placing your order—we're always happy to help.
Email: hello@brightland.cc