Refund policy

Last updated: 6th August 2025

Thank you for shopping with Brightland. If you're not completely satisfied with your purchase, we're here to help.

30 — DAY RETURN POLICY

You have 30 days from the day you receive your item to request a return.

To be eligible for a return:

  • Your item must be in the same condition as received
  • It must be unworn or unused, with tags, in the original packaging
  • You'll need your order number

HOW TO START A RETURN

To begin a return email us at hello@brightland.cc

You'll receive instructions on how and where to send your item.

Please note that return shipping costs are the responsibility of the customer, unless your item arrived damaged, defective, or incorrect. In those cases, of course, we’ll cover the shipping.

Once your return is accepted we'll send you a return shipping label unless you request otherwise.  The return shipping fee of £5.00, from within the UK, will then be deducted from the amount to be refunded.  

Return address:

Brightland Returns
c/o Big Yellow Storage
149 Scrubs Ln
London NW10 6RH
United Kingdom

NOTE: Items sent back to us without first requesting a return will not be accepted.

DAMAGES + ISSUES

Please inspect your order when it arrives. Contact us immediately at hello@brightland.cc if your item is:

  • Defective
  • Damaged, or
  • Incorrect

We'll work to resolve the issue promptly.

ITEMS THAT CAN'T BE RETURNED

We do not accept returns on the following:

  • Sale items
  • Gift cards

If you're unsure whether your item is returnable, please contact us before requesting a return.

EXCHANGES

Need something different?

The quickest way is to:

  • Submit a return and refund request for the item you have
  • Once accepted, place a new order for the replacement item

EU CUSTOMERS – 14-DAY COOLING-OFF PERIOD

If your order is shipped to the European Union, you have the legal right to cancel or return your order within 14 days, for any reason.

Conditions:

  • Items must be unworn/unused, with tags, and in original packaging
  • A receipt or proof of purchase is required

This right exists in addition to our standard 30-day return policy.

REFUNDS

We'll notify you once your return is received and inspected.

If approved, a refund will be issued to your original payment method within 10 business days.  Please note that return shipping costs are the responsibility of the customer, unless your item arrived damaged, defective, or incorrect. In those cases, of course, we’ll cover the shipping.  The return shipping fee of £5.00, from within the UK, will be deducted from the amount to be refunded.  

NOTE: It may take additional time for your bank or credit card provider to post the refund.

If more than 15 business days have passed since we approved your return, please contact us at hello@brightland.cc.

QUESTIONS?

For any return-related questions, contact our support team via hello@brightland.cc