Refund policy

Last updated: 9th August 2026

Returns, Refunds & Exchanges

We know finding the right fit for growing feet can sometimes take a second try.

If something isn't quite right, we'll do everything we can to make the process as simple and straightforward as possible.

Need Help with Sizing?

Before placing your order, we recommend referring to our Sizing Guide.

If you're still unsure which size is right, we'd be happy to help. Simply email hello@brightland.cc before ordering and we'll do our best to recommend the most suitable size for your little one.

Our Returns Policy

You may return your order within 30 days of the delivery date for a refund or exchange.

To be eligible for a return, items must:

  • Be unworn and in their original condition.

  • Be returned with their original packaging.

  • Be in a resaleable condition.

We understand you'll want to try your child's shoes on for fit. We simply ask that they are tried on indoors and not worn outside before deciding whether to keep them.

Unfortunately, we cannot accept returns that show signs of outdoor wear or have been damaged through use.

Exchanges

If you'd like to exchange your shoes for a different size or colour, we'll be happy to help.

All exchanges are subject to product availability. If your requested size or colour is unavailable, we'll contact you to discuss the available options.

UK

  • Customers are responsible for the cost of returning the original item.

  • We'll send your replacement order free of charge.

United States

  • Customers are responsible for the cost of returning the original item to the United Kingdom.

  • Shipping costs for replacement orders are the responsibility of the customer.

  • Any applicable customs duties, taxes or import charges on the replacement shipment are also the responsibility of the customer.

Refunds

Once we've received and inspected your return, we'll confirm by email that your refund has been approved.

Refunds will be processed to your original payment method within 5–10 working days, although your bank or card provider may take a little longer to complete the transaction.

Unless your order was faulty, damaged or sent in error, original shipping charges are non-refundable.

Returning Your Order

UK

Customers are responsible for the cost of returning unwanted items.

We recommend using a tracked postal service, as Brightland cannot accept responsibility for returns lost in transit.

United States

Customers are responsible for the cost of returning unwanted items to the United Kingdom.

Please note that any customs duties, taxes, shipping charges or handling fees paid when your order was delivered are non-refundable.

We recommend using a tracked postal service, as Brightland cannot accept responsibility for returns lost in transit.

Faulty, Damaged or Incorrect Items

We're committed to creating products you'll love. If your order arrives faulty, damaged or incorrect, please contact us as soon as possible.

Where possible, please include:

  • Your order number.

  • A brief description of the issue.

  • Photographs showing the problem.

We'll assess the issue promptly and work with you to put things right as quickly as possible.

Nothing in this policy affects your statutory rights under applicable consumer law.

Gift Returns

If you've received Brightland shoes as a gift and they're not quite right, please contact us before returning them and we'll be happy to advise you on the options available.

How to Start a Return

To begin a return or exchange, please contact us before sending your item back.

We'll provide the appropriate return instructions and guide you through the process.

Questions?

If you have any questions about this policy or need any assistance, we'd love to hear from you.

Email: hello@brightland.cc